Shipping and Delivery Policy

For orders over £20, Standard Shipping within the UK is free: This is the most economical option for customers who are not in a hurry to receive their products. Standard shipping typically takes between 5 to 7 business days, depending on your location.

Expedited Shipping: For customers who need their products sooner, we offer expedited shipping at an additional cost, which usually delivers within 2 to 3 business days depending on the service selected. Please call us to arrange this for you when placing your order.

Next-Day Shipping: For orders placed before the cut-off time 11am (Mon-Thurs), we offer next-day shipping ensuring you get your products as quickly as possible.

Once your order is shipped, you will receive an email with tracking details so you can easily monitor the progress of your shipment.

Shipping Charges

At MehndiWala.co.uk, we aim to keep shipping costs transparent and affordable. The cost of shipping depends on several factors, including the destination, shipping method, and order total. Here’s a breakdown of our shipping charges:

  • Free Shipping: We offer free standard shipping on all orders over a specified amount (£20 or more) within our domestic shipping zones. This offer applies automatically during checkout, so you can enjoy significant savings.

  • Shipping Fees for Standard Orders: For orders that do not meet the minimum threshold for free shipping, standard shipping fees will apply. The exact fee is calculated based on the weight and destination of your order, and it will be displayed at checkout.

  • Expedited Shipping Fees: Expedited shipping options are available for an additional fee, which is calculated based on the shipping destination and the chosen shipping method.

We do our best to provide a variety of shipping options to suit your needs and ensure you receive your products at the best value possible.

Delivery Timeframes

Delivery times for your order will vary based on the shipping method and destination. While we strive to dispatch all orders as quickly as possible, there are a few key things to keep in mind:

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays may experience a slight delay in processing.

  • Delivery Time: Once your order has been processed and dispatched, the delivery time will depend on your selected shipping method and location. Domestic orders typically take between 5 to 7 business days for standard delivery, while expedited shipping can deliver within 2-3 days.

Please note that while we make every effort to meet these timeframes, delays can occasionally occur due to factors beyond our control, such as adverse weather conditions, carrier delays, or local holidays.

Damaged or Lost Items

We take great care in packaging and shipping your products, but if your order arrives damaged or is lost in transit, please contact us immediately. We offer a straightforward process to resolve any issues related to damaged or missing items:

  • Damaged Items: If your package arrives damaged, please report it to our customer service team within 48 hours of receiving your order. Be sure to include pictures of the damage to facilitate the resolution process. We will either issue a replacement or a refund for the affected items.

  • Lost Items: In the event that your package is lost during transit, please contact us as soon as possible. We will work with our shipping partners to investigate the issue and ensure that your order is delivered or refunded.

Customer Satisfaction

At MehndiWala.co.uk, customer satisfaction is our top priority. We are committed to providing excellent service and ensuring that your shopping experience is as seamless as possible. If you have any questions about shipping, delivery times, or your order, our dedicated customer service team is available to assist you.

Contact Us:
Phone: 07971 268 085
Email: sales@mehndiwala.co.uk
Address: United Kingdom

Thank you for choosing MehndiWala.co.uk. We look forward to serving you!